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AI identification is probabilistic and can make mistakes. Try submitting 2–3 photos from different angles using the multi-shot mode. Never consume or handle any plant based solely on an app result — always verify with a field guide or expert.
Subscriptions are managed by the App Store (iOS) or Google Play (Android). To cancel: on iOS, go to Settings → Apple ID → Subscriptions → Plantopedia → Cancel. On Android, open Google Play → Menu → Subscriptions → Plantopedia → Cancel.
Refunds are handled directly by Apple or Google. On iOS, visit reportaproblem.apple.com. On Android, visit play.google.com/store/account/subscriptions. Lifetime purchases are non-refundable except as required by applicable law.
Free tier users get a demo scan only (no real AI scans). Paid tiers (Botanist & Field Pro) each include 1 welcome scan at purchase, plus you can buy additional scan packs any time from the paywall. Scan credits never expire — they are permanent one-time credits, not monthly allotments.
The plant database, journal, foraging spots, and most features work fully offline. Plant identification and health diagnosis require an internet connection as they use AI processing.
Go to Settings (gear icon on the Explore tab) → Data & Privacy → Clear All Local Data. This permanently removes all journal entries, scan history, favourites, and custom plants from your device.
We take accuracy seriously. Please email us at the address below with the plant name and the specific correction so we can review and update it.
Try force-closing and reopening the app. If the issue persists, uninstall and reinstall — your local data is preserved on iOS through iCloud Backup. Contact us with your device model and OS version if the problem continues.